Terms & conditions

Privacy Statement

1. Controller

Lighthouse Software BV is the data controller within the meaning of the General Data Protection Regulation (AVG).

Company details
Lighthouse Software BV
KvK: 88272990
Address: Zonneoordlaan 17, 6718 TK Ede
E-mail: info@lighthouse-software.nl

Data Protection Officer
Tim Busscher
E-mail: security@lighthouse-software.nl

2. Personal data we process

Lighthouse Software processes personal data because you use our website and services, or because you provide it to us yourself.

Our website is primarily aimed at business visitors, such as employees of hospitals, mental health institutions and other healthcare organizations. However, it is possible that patients or caregivers also visit our website for general information.

We do not process medical data or other special personal data, such as data on health or treatment trajectories, through our website.

We may process the following categories of personal data:

Contact details

  • First and last name

  • E-mail address

  • Phone number

  • Company name

Technical data

  • IP address

  • Browser and device type

  • Operating system

  • Referrer URL

  • Website usage and interactions

Communication data

  • Messages and questions you send via forms, email or other contact channels

Marketing and profile information

  • Website behavior information

  • Interests and interactions with marketing campaigns

  • Limited lead scoring and segmentation through CRM systems

Data is obtained by us directly from you or collected automatically through cookies and similar techniques.

3. Basis for processing

We process personal data based on the following legal bases:

  • Consent, for example for newsletters and marketing cookies.

  • Execution of an agreement, to provide services or answer questions

  • Legal obligation, when processing is required by law

  • Justified interest, including website security, analysis, improvement of our services and B2B marketing towards business contacts

4. Purposes of processing.

We use your personal data for the following purposes:

  • Answering questions and providing support.

  • Carrying out and improving our services

  • Sending marketing and communication messages (if permitted)

  • Analyzing and optimizing our website

  • Lead management, segmentation and limited profiling for marketing purposes

  • Complying with legal obligations

5. Sharing personal data with third parties

We share personal data only when necessary for the performance of our services or to comply with legal obligations.

Your data may be shared with:

  • Service providers, including HubSpot (CRM, marketing automation and website analytics), hosting and IT service providers and analytics and support platforms

  • Tracking and advertising platforms, such as Google Ads, LinkedIn Insight Tag and Meta (Facebook) Pixel

  • Government agencies if required by law

We conclude processing agreements (Data Processing Agreements) with all processors. If personal data is processed outside the European Economic Area (EEA), we provide appropriate safeguards, such as Standard Contractual Clauses (SCCs).

6. Cookies and tracking technologies.

Our website uses cookies and similar technologies to:

  • Analyze the use of the website

  • Improve the user experience

  • Support marketing and remarketing campaigns

  • Measure website performance

Among other things, we use HubSpot cookies for analytics and marketing purposes. In addition, cookies may be set by third parties such as Google, LinkedIn and Meta.

You can manage your cookie preferences through the cookie banner or through your browser settings.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected:

  • Contact and lead data: up to 5 years after last interaction.

  • Marketing preferences and consent: until revoked or up to 5 years

  • Technical and analytical data: in accordance with the retention periods of tools used

8. Your rights

You have the following rights under the AVG:

  • Right of access

  • Right of rectification

  • Right of deletion

  • Right to restriction of processing

  • Right to object, including against profiling

  • Right to data portability

  • Right to withdraw consent

You can submit a request at info@lighthouse-software.nl. You also have the right to file a complaint with the Personal Data Authority.

9. Security of personal data

Lighthouse Software takes appropriate technical and organizational measures to secure your data against loss, misuse, unauthorized access and unwanted disclosure.

10. Privacy of children

Our website and services are not intended for persons under the age of 16. We do not knowingly collect personal data from minors without parental or guardian consent.

11. Changes to this privacy policy

We may update this privacy policy from time to time. Changes will be posted on this page. The most current version will always apply.

12. Contact

For questions about this privacy policy or exercising your rights, please contact:

Lighthouse Software BV
E-mail: info@lighthouse-software.nl