Policymakers
Making healthcare better together.
QuestManager is deployed by healthcare organizations in different countries and within diverse healthcare domains. What they have in common is the ambition to continuously improve care for all users. By structurally measuring experiences and outcomes, insight is gained that helps to monitor quality, substantiate choices and strengthen policy.
QuestManager makes these insights available organization-wide and connects patient care, quality and research. In the video we briefly explain what QuestManager does. In the case studies you can read about other ways in which QuestManager contributes to making healthcare better.
PROMs & PREMs
With QuestManager you can structurally monitor the quality of care from the perspective of the user. By combining PROMs, PREMs and other measurements, a complete picture of perceived quality, effectiveness and safety of care emerges.
What this provides:
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Underpinning quality policy with patient-reported data.
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Early detection of bottlenecks or deviations
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Continuous insight to support quality cycles (PDCA).
Standardized, complete data collection
QuestManager provides a solid foundation for research with standardized data collection through more than 650 validated questionnaires and easily configurable proprietary instruments. All data is stored in a uniform manner so that analyses remain reproducible and comparable. This reduces variation in measurement methods and increases the reliability of outcomes.
This is how QuestManager works in everyday use: clear, simple and efficient
Handler
[Morning] 08:30
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Open Dashboard
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Overview of caregivers coming for consultation today
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View new PROM/ PREM/ ROM scores at a glance
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View incoming questionnaire responses immediately
[During the day] 10:00
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Conversation with care recipient
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PREM/ PROM/ ROM data already available in the EPRD
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No additional intake questions required
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Directly through to treatment based on current information
[End of day] 17:00
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No additional administration
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Questionnaires for tomorrow are sent automatically
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Reminders go out automatically
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Data is synchronized with the EPD
Time savings: 12 hours per week → 30 minutes per day on average (5 minutes per appointment)
Caregiver
[Morning] 08:15
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Gets a friendly reminder for the questionnaire
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Fills out questionnaire easily on mobile or laptop
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Understandable language and multilingual support available
[During the day] 14:00
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Comes to appointment
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Caregiver has already seen answers
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No repetition of questions: conversation starts more quickly and personally
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Feels better heard through targeted questions
[Evening] 19:00
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Sees that answers have been processed
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No extra actions needed
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Optional insight into own progress (if organization encourages it)
Experience: more direction, less repetition, clearer conversation
Researcher
[Morning] 09:00
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Open research dashboard
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Check new respondents and data quality
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Automatic data cleansing checks are already done
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Export options are ready (CSV/SPSS/R/ BI integration)
[During the day] 13:00
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Create or modify new questionnaire configurations
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Segmenting cohorts based on filters
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Real-time insight into trends and missing data
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Collaborate directly with fellow researchers within the same dataset
[End of day] 17:00
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Daily dataset is automatically updated
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Notification in case of discrepancies or data drops
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No manual file merging required
Time savings: weeks of cleanup and compilation work → reduced to minutes
Policy maker
[Morning] 08:45
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Open Dashboard with current KPIs.
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Overview: response rates, wait time indicators, trends in PREM/ PROM/ ROM outcomes
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Signals of risk or declining outcomes immediately visible
[During the day] 11:30
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Generate reports for teams or board
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Apply filters (teams, diagnosis groups, time periods)
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Compare impact of interventions or programs
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Derive action points directly from data
[End of day] 17:00
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Automatic reports are prepared
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Notifications in case of abnormal trends or low response rates
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Less reliance on analysts or Excel reports
Time savings: hours of reporting → up to 80% automated
Client/Partner
[Morning] 09:00
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Brief status check of integrations (EHR, portals, apps)
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API connections and synchronizations run automatically
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Overview of active projects and implementations
[During the day] 14:00
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Easily onboard new teams or departments
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Activate or modify template measurement processes
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Answer questions from the organization with clear dashboards
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Any issues are reported via clear monitoring
[End of day] 17:00
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Progress reports sent automatically
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No more manual updates or loose lists
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Focus on cooperation and improvement instead of management
Experience: stable cooperation, less management burden, predictable results
"By sending regular invitations to complete outcome measures and other questionnaires, we can help patients feel more involved in their care."
- HPFT, NHS Trust
